On behalf of council
The Terraces-Strata VIS3995
October 18th 2013 To whom it may concern:
Approximately one year ago our strata council at The Terraces in Nanaimo was receiving numerous complaints and concerns regarding the deteriorating appearance of the roofs. Most of the 50 buildings (89 doors) had acquired a significant accumulation of moss along with a lot of dark staining due to dirt and algae. Our roofing contractor suggested that we discuss the problem with Brad Berekoff, the owner of The Great Canadian Roof Doctor.
Council struck an ad hoc committee to meet with Brad and come up with a recommendation to council as to how to deal with the unsightly roof problems. After a few weeks of discussion and investigation the ad hoc committee recommended that we engage Brad’s company to clean (pressure wash) the roofs to remove all the organic material and then apply an acrylic latex sealer specifically designed to seal the asphalt shingles and protect against Sun, Rain, Wind, Fire, Ice, Snow, Salt, Hail, Moss, & Algae for 5 years.
Brad stated that by doing this treatment will prolong the life of our shingles by an additional 5 to 10 years beyond their normal expected life of (25yrs). Our shingles are currently between 12 and 17 years old. We intend to reseal the roofs in 5 years (2018) as per Brad’s recommendation in order to prolong the life and appearance of the roofs.
This project was not taken on with out a lot of discussion and due diligence. When the proposal was taken to the homeowners at a Special General Meeting the vote to proceed was passed with only 2 opposing votes.
Only time will ultimately determine whether our community has made a wise investment, but as for now, the roofs look great. The original color and appearance of the shingles has been restored and council’s phones have stopped ringing because of the former disgusting appearance of the roofs.
It should be added that Brad was very good at dealing with the homeowners regarding any concerns they had during the several months that it took to complete the work. Customer service is vital to maintaining harmony in the community especially during a project of this magnitude.
Please feel free to contact myself or other council members regarding this project.
Follow up note: 5 years later in 2018
We found that we do not have to re-seal the roofs 5 years later, rather the original 5-year warranty was extended to 10-years at no extra cost.
Brad and his team were “Great”. Their dedication to detail and my wishes far exceeded our expectations.
Robin & Gail – Nanaimo, BC
Professional service, attention to detail and excellent product!
Brian & Maureen Kirby – Victoria, BC
Brad, is a true professional. I could tell right away speaking with him that he was an expert in his given business. My roof looks very good and I’m satisfied with his service.
Carmine Sparanese – Victoria, BC
The crew from The Great Canadian Roof Doctor did a remarkable job! After the completion of the roof clean up, they pressure washed all the walkways and drive and restored the patios to their original state, including washing the patio tables. They were great and I would recommend them again at the drop of a hat.
Pat Bewley – Victoria, BC
Brad promptly returned all phone calls, arranged to do the work in a timely fashion and the workers showed up when he said they would. The guys were polite, worked really hard, and cleaned up after they were done. I would definitely call on them again for future roofing needs.
Dave Bigelow – Nanaimo, BC
They responded to our request for a quote on our project very promptly. The crew that worked on our project were incredibly hard working. They worked hard from the time they started which was first thing in the morning until late in the afternoon – never less than a full work day. They were also extremely polite and tidy.
Gibraltar Management Ltd. – Victoria, BC
We would like to commend you and your entire crew for your incredible work ethic (so rarely seen in this day and age) and outstanding professionalism. Obviously, you will meet with amazing success as you continue to WOW your future customers, as you have us. If it is true that hard work is amply rewarded, you and your company will enjoy a long and profitable future. We’re definitely cheering for you.
Our rooves throughout ‘The Terraces’ are beautifully restored and are now in keeping with the overall appearance that exudes pride of ownership in our community.
Erik and Shirley Hansen – Nanaimo, BC
Great service. Great product. Great price. I’d definitely recommend using this product to extend the life of your roof.
Dustin Geddes – Victoria, BC
Thank you for the recent work you did so quickly and efficiently in removing all the moss on the roof of our home in Gordon Head. The repairs to the gutter you did also worked out well and we no longer have a problem. Twice in the past year we have they have been repaired without satisfactory results. While on the roof you noticed some of our vents and roof ends where missing or damaged. The repairs you did were done well. Everything is now is good order including the back patio which you cleaned by power washing.
We would be very happy to answer any questions about your work, if anyone should wish to contact us and we would certainly recommend you to our friends and neighbours.
Mark and Jane Crofton – Victoria, BC
The service was very prompt and personal. Brad showed me he could go the extra mile to make things happen.
John Challender – Courtenay, BC
In one word or rather name… Brad Berekoff. Wow, what an asset to a company. Having Brad do work on my Mother’s leaking skylight was a complete pleasure. From meeting him at the Campbell River home show, to him completing the job exactly to the day he estimated. He did everything that is missing in most business exchanges. He returned phone calls, he kept me updated as the his schedule and arrival. He stuck to his estimate, not a penny over. Always pleasant and profession. His work was great, service great, price great, the guy is great. I rated GCRD a 10 because of Brad.
Gina Kanevsky – Dove Creek / Courtenay, BC
Prompt friendly service, the workmanship was top quality and is an excellent value for the dollar.
Richard Walker – Victoria, BC
Professional personnel. Efficient service. Additionally – personnel were thoughtful, respectful and engaging. Great care taken with owner’s property. Good clean up. Appreciate the work done – and enjoyed the folks doing it. Thanks Brad and crew.
Ann MacMillan – Pender Island, BC
The Great Canadian Roof Doctor is a company of it’s word. In other words what it says it can do for the price it says it can do it for is exactly what you get. It’s a company that delivers with no surprises and for me, this means The Great Canadian Roof Doctor is a trustworthy company. I am more than happy to recommend it’s service.
Janet Remilland – Victoria, BC
Everything went as planned. Great improvement in aesthetics of roof. Biggest concern in moss clearing stage was the mess around the house. I need not have been concerned. The guys did a thorough clean-up. I am well satisfied.
Jack Clover – Victoria, BC
They are prompt, personable, and take great care to clean up after themselves. They do as good a job as their advertising says that they can. They go above and beyond on customer service.
Ruth Bruce – Nanaimo, BC
The job and cleanup was done completely as they said it would be. Brad phoned to say when they would come for the stages of work and they arrived within minutes of the time stated. We never had to wait around wondering if someone would show up.
Dave Young – Royston, BC
We would like to let you know how pleased we were with the treatment you as the “Great Canadian Roof Doctor” did on our roof in October 2013. The power washing of the roof prior to treatment effectively removed all the moss and stains, the eaves were fully cleaned of all accumulated leaves and dirt, and the application of the sealer was quick and thorough. And we were impressed with clean up that you and Rick did prior to completion. Your team arrived as agreed, and the work was completed as close to schedule as the weather would allow.
And most importantly, the roof looks great. The sealer seems to be performing as promised, and we we are confident our 15 year old roof will last longer than previously expected. Thank you for the job well done.
Furgus Macintosh – Victoria, BC
Great Canadian Roof Doctor responded on a rush basis when our roof began to leak. It was a Sunday and Brad didn’t hesitate to assist. All employees that we dealt with were polite and hard-working. Brad called to confirm waste bin placement wouldn’t interefere with our parking AND the workers were very considerate of neighbours with their start times on the week-end.
Brad was extremely responsive to all our questions and concerns and our roof was fully replaced in less than a week. From start of work to completion was two days – despite very cold weather. Clean up was immaculate AND Brad followed-up after. We negotiated price and Great Canadian Roof Doctor was very reasonable!!!
Jenny & Mike – Victoria, BC
We have been exceptionally pleased with the professionalism and timely responses Brad had when we had questions or clarifications needed. Brad has great integrity and he truly wants to provide topnotch service at all times. We will certainly use Brad “The Great Cdn Roof Doctor” for future roofing needs.
Adriana Condello – Victoria, BC
Awesome company, Brad was polite, efficient and great to talk to. The gentleman that did the roof was also very nice and polite.
Garry Dixon – Courtenay, BC
The Great Canadian Roof Doctor, a.k.a. Brad Berekoff, provides a valuable service. You will find he is fast to return calls, gets the job done quickly and reliably, and is pleasant to deal with!
E. Robertson – Cordova Bay, BC
Job well done. Full clean up afterwards was great.
Ken Sauve – Nanaimo, BC
Quick response to initial inquiry – pleasant staff .
David Kirkham – Victoria, BC
So far I am happy with the results.
David Terrell – North Saanich, BC
Great workers ,did a great job cleaning the roof ,protected the deck with tarps and did a superb job of clean up . would I recommend them , you bet I would .
Joe Larche – Campbell River, BC
We visited the Cdn Roof Dr vendor booth at the local home show and examined their product. At the same show, other similar companies were there, however, we found the services offered by Cdn Roof Dr were superior to their competition. Getting a quote was so easy as well; love the online ability to request the quote, confirm the service and follow up with questions (ALL ONLINE!).
When the scheduled date for our roof treatment arrived, I was EXTREMELY IMPRESSED with the professionalism of the workers. Employee safety was paramount with the crew; lifelines and harnesses worn by everyone on the roof (they even installed a safety point on the lower roof of the house). At the completion of the task, all decks/walkways/flowerbeds were cleaned of all debris and the roof/gutters look fantastic!
Invoicing via e-mail and online payment options were convenient, allowing us to clear our bill quickly. Ultimately, we are very pleased with the quality of the work done and without any hesitation, will recommend this company to neighbours and friends!
Jim Maroney – Sooke, BC
Service as Promised.
Roger Westwood – Nanaimo, BC
I found the service quiet, respectful and very helpful … thank you.
Louise Hadley – Langford, BC
Service was done without any inconvenience and their team cleaned up all of their mess after the job was completed.
Graz Quaranta – Victoria, BC
The 2 guys that came to do the work did a great job, and cleaned up everywhere around the house. They worked their buns off.
John Walker – Victoria, BC
Glen Armstrong – Victoria, BC
On time, Excellent to deal with.
Mike – Colwood, BC
The team that was sent to de-moss our roof and clean our gutters was exceptional. I have never seen workers that worked so hard all day. The quality of work was exceptional. The clean-up after the work was done was absolutely spotless. The two workers that comprised the team on our project were extremely professional, courteous, and dedicated. We have nothing but praise for the services provided by the Roof Doctor. Thank you, Brad for hiring such excellent people to portray the qualities that the Roof Doctor stands for.
Reinhold & Sonja – Nanaimo, BC
Great response to request for estimate, as well as the ease of on line processing or estimates and queries. Also showed up on time and worked hard to do an amazing roof refurbishment/replacement. All workers were respectful, hard-working, cleaning up their mess and finishing with awesome results. Thanks!
Jo-anne kern – Victoria, BC
Exceptional work completed by the workers.
Pete & Kym Mercer – Parksville, BC
Excellent work,very pleased!
Dean Rix – Victoria, BC
Profesional curtious, very neat friendly need we say more.
Jim Dunn – Victoria
Very professional and very helpful. Will take time to talk and help in any way.
Karen and Ivar Erickson – Campbell River, BC
Excellent service, great product, our roofs look like new!
Lynn Lennox – Campbell River, BC
I was impressed by the clean up after the work was done on the roof. Too many times I have seen a fairly good job done with lousy clean up after. This time We got good work and good clean up.
Phyllis & Jim Wismer – Colwood, BC
Brad did a great job in cleaning and sealing our roof. He came back to ensure we were happy and even did a small repair at no charge. Great company and staff.
Mike Lesqiw – Victoria, BC
We found Brad’s service to be thorough and as-described. What most attracted us was the doubling of the warranty to 10 years, indicating confidence in the product. Brad and his crew are polite and responsive. They were very busy so we had to queue up and wait, but think it is a cost-effective alternative for roof protection. We are also pleased with the minimal difference in appearance, which is unnoticeable from the ground. We feel satisfied all around. All that remains is to observe the hardiness of the sealant over ten years.
Wayne Rayner Maintenance Chair Christmas Hill Strata 1655 – Victoria, BC
Great service as always.
Shelley Peever – Victoria BC
I highly recommend The Canadian Roof Doctor Inc. They are professional, knowledgeable, supportive and honourable people. My roof was an extreme case, but no matter the problem, they had the answer. The roofing staff was meticulous in everything they did. The owner checked everything on completion as well as supporting his staff completely during the job. I am very impressed with this company. They definitely deserve the A+ rating that they have with the Better Business Bureau. Thank you so much. I am so grateful.
Anett Manering – Courtenay BC
Great service, friendly, honest guys!
Eve & Niel Whitehead – Crofton, BC
Excellent friendly, courteous, knowledgeable, timely service. Thank you!
Diane Murenbeeld – Victoria, BC
Overall professional service from all whom I had contact with on the project.
Gary Forbes – Nanaimo, BC
Great service, great crew. Thanks.
Norman & MariAnn – Comox, BC
I received all the information I needed from the salesperson and by e-mail to make my decision that sealing my roof was the appropriate process and at this time. I was provided with a schedule as to when the work was to be done and this schedule was adhered to. Everyone that provided the service was very professional, efficient, and friendly.
Ed and Mavis Zydyk – Nanaimo, BC
I was satisfied with the work that was done. A great cleaning job done to remove the moss and the protective covering looks to be evenly applied. Thanks to Brad and company.
Betty Young – Victoria, BC
They were very professional, did an excellent job of cleaning the moss, and built up debris from the roof, and completed the sealing of my roof. I also have a 10 year signed warranty.
Chandra Collet – Coquitlam, BC
We were impressed with Brad Berekoff and his explanation of his company ‘ The Great Canadian Roof Doctor ‘ when we met him at a Home Show in Victoria. We decided to have him check our roof to see if it could benefit from the actual treatment and when he came he did an inspection and advised us that it could, even though it is 24 years old. Once we decided to hire his company, he was most professional and informative as to exactly what would be done. His estimate of when the work could be done was accurate and his crew that did the work was professional and friendly and informed us of what they were doing. The cleanup was also done well. The warranty of ten years (and perhaps longer) will stay with the house even if we sell and ithis treatment has given a much cheaper alternative to reroofing. We recommend you have Brad check out your roof if you’re thinking of a new one!
Audrey & Richard – Victoria, BC
You kept in contact with us and when the crew arrived they did a fantastic job. No complaints at all.
Tom Stauffer – Comox, BC
The crew was prompt, courteous and friendly. They went about their work and cleaned up afterwards.
Gordon & Margret – Campbell River, BC
The workers were very good and efficient, they worked fast and hard. They cleaned up after they were finished, and left the area as clean as possible.The workers were very clean cut and friendly a credit to their company.
Colin Trowsdale – Victoria, BC
Fast response and estimates are accurate, i.e. no additional billing.
Simon Austin – Victoria, BC